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Terms & Conditions

Practice Name: Maria Pellow Counselling 

Practitioner: Maria Pellow, Accredited MBACP

Email: mariapellowcounselling@outlook.com

Phone: 07368403881

Practice Address:

The Dragonfly Wellbeing Centre,

34 Mannamead Road,

Mutley,

Plymouth,

PL4 7AF

Professional Status

I am an Accredited Member of the British Association for Counselling and Psychotherapy (MBACP Accred) and work in accordance with the BACP Ethical Framework for the Counselling Professions.

I undertake regular clinical supervision and continuing professional development to ensure safe and ethical practice.

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Nature of Counselling

Counselling is a collaborative therapeutic process designed to support emotional wellbeing, personal development, and mental health. Outcomes vary between individuals and depend on many factors, including engagement with the process.

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While I aim to provide a professional and supportive service, no guarantees can be made regarding specific results or outcomes.

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Counselling does not replace medical advice, diagnosis, or treatment. Clients are encouraged to consult their GP or other healthcare professional regarding medical or psychiatric concerns.

Working with Children and Young People:

For clients under 18:

  • Written consent from a parent or legal guardian is required before therapy begins.

  • The child or young person’s confidentiality will be respected.

  • Parents/guardians will receive general updates about attendance and progress where appropriate, but session content remains confidential unless safeguarding concerns arise.

The welfare of the child is always the primary consideration.

Confidentiality

All sessions are confidential except in the following circumstances:

  • Risk of serious harm to the client or others

  • Safeguarding concerns involving a child or vulnerable adult

  • Legal obligation (e.g., court order or statutory requirement)

  • Anonymous discussion within professional supervision

Where possible, confidentiality limits will be discussed with you before disclosure is made.

Appointments

Sessions last 60 minutes.

Appointments will be agreed in advance. Regular weekly sessions are recommended where possible to maintain therapeutic continuity.

Fees and Payment

The fee is £50 per 60-minute session and is due the day of session.

Payment methods accepted: bank transfer / cash / card.

Unpaid fees may result in suspension of future sessions until payment is received.

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Cancellation Policy

A minimum of 24 hours’ notice is required to cancel or rearrange an appointment.

Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be charged at the full session fee (£50).

This policy applies to both online and in-person sessions.

If I need to cancel a session, as much notice as possible will be given and an alternative appointment offered.

Online Sessions

For online counselling:

  • Clients must ensure they are in a private and confidential space.

  • A stable internet connection and suitable device are required.

  • While secure platforms are used where possible, absolute confidentiality of online communications cannot be guaranteed.

 

If technical issues prevent continuation of the session, we will attempt to reconnect or reschedule as appropriate.

​​Contact Between Sessions

Contact between sessions is limited to practical matters such as appointment scheduling.

Please use: 

mariapellowcounselling@outlook.com

or

07368403881

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I do not provide crisis or emergency services. In an emergency, please contact:

  • Your GP

  • NHS 111

  • Local Accident & Emergency

  • 999 in life-threatening situations

 

Data Protection

Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR).

Details regarding how your data is collected, stored, and retained are outlined in the Privacy Policy.

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Ending Therapy

Either party may end therapy at any time. Where possible, it is encouraged that ending is discussed within a session to allow appropriate closure.

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Fees remain payable for any appointments not cancelled in accordance with the 24-hour cancellation policy.

 

Complaints Procedure

If you have concerns about the service provided, please raise them with me directly in the first instance so we can attempt to resolve the matter.

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If you feel the matter has not been resolved satisfactorily, you may contact the British Association for Counselling and Psychotherapy (BACP) via their professional conduct procedure.

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Agreement

By attending counselling sessions, you confirm that you have read and understood these Terms and Conditions and agree to them.

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